Welcome to our FAQ page !
We have compiled a list of the most common questions we receive about our transport services in Paris, including at the airport and Disneyland Paris. Our aim is to provide you with precise and swift answers to ensure a seamless and enjoyable experience with us. If you have any additional questions, please do not hesitate to contact our customer support team.
What happens if my flight is delayed ?
Thanks to your flight number, our driver will track any delays and adjust to meet you at the arrival terminal. Our rate will not change for a flight delay.
When should I make my reservation ?
We recommend booking your driver as soon as possible tolock in the rate
Is my reservation is guaranteed ?
Our driver’s schedule is automatically reserved for your ride at the time of booking, ensuring that you have a driver.
How can I make payments ?
Advance payment is not required. You can pay the driver directly in cash or by card.
How do I meet the driver at the airport ?
The driver will be on time at the airport, holding a sign with your name on it.
What if I have special requests for my transfer ?
If you have any specific needs or requests, please let us know when making your reservation. Our drivers are adaptable and will do their best to accommodate your requirements.
Can I request a child seat for my transfer ?
Yes, you can request a child seat when booking your transfer. Please specify the type of seat you need ( infant, toddler, or booster) to ensure it’s ready for you. In addition, seats are not charged extra
Do you offer services for large groups ?
Absolutely, we offer a range of vehicle options, including larger vans and minibuses, to accommodate groups of various sizes. Be sure to mention your group size when booking.
What If I need to cancel my reservation ?
You can cancel your reservation free of charge up to 24 hours prior to your transfer. Just send us an email or a message.
What happens if there’s traffic delaying my transfer ?
Our drivers are experienced in navigating traffic and use real-time traffic data to find the best routes. If there’s a significant delay, we will inform you and keep you updated on the expected arrival time. There will be no additional costs
Can I request a specific type of vehicle ?
Yes, we have a range of vehicles, from sedans to vans and minibuses. When booking, you can specify the type of vehicle you prefer, and we’ll do our best to accommodate your request based on availability.
What if I need a transfer late at night or early in the morning ?
Our service operates 24/7, so you can book a transfer at any time, day or night. If you have a particularly early or late booking, we recommend arranging in advance to ensure a smooth service.
